Elements describe the essential outcomes.

Performance criteria describe what needs to be done to demonstrate achievement of the element.

1. Determine ethical practice management requirements.

1.1 Identify legislation, codes and principles relating to ethical practice in a property agency and their impact.

1.2 Analyse and record ethical practice in interactions with clients.

1.3 Conduct risk analysis of ethical practice requirements to determine risk ratings.

2. Implement risk control strategies.

2.1 Plan and implement policies, procedures, structures and risk mitigation strategies that enable an ethical practice culture.

2.2 Implement processes to address breaches of ethical practice.

2.3 Implement management structures to monitor ethical practice throughout the agency.

3. Monitor ethical practice.

3.1 Communicate clearly to staff, ethical best practice and consequences of unethical practice.

3.2 Facilitate continuous monitoring, reviewing and adjustment of agency ethical practice.

3.3 Collect and distribute information about ethical practice, breaches and impact on clients.

4. Evaluate ethical practice systems.

4.1 Analyse information about ethical practice and ethical breaches to evaluate agency achievement of ethical best practice.

4.2 Use evaluation data to implement improvements to ethical best practice within the agency.